Returns and Refunds Policy

At Steam Green Carpet Cleaning, we are dedicated to delivering exceptional service and ensuring our customers are completely satisfied with our work. If for any reason you are not fully satisfied, we offer the following Returns and Refunds Policy to address your concerns:

1. Service Satisfaction Guarantee

  • If you are unhappy with the quality of the service provided, please notify us within 48 hours of the service completion.
  • We will return to your property to rework the job at no additional cost. Our goal is to resolve the issue to your satisfaction.

2. Refund Policy

  • If you are still not satisfied after the rework, we will issue a full refund for the service.
  •  Refunds will be processed within 10 business days after the request has been approved.

3. Conditions for Returns and Refunds

  • The original issue must be reported within the stated timeframe (48 hours) after the service is completed.
  • Refunds will not be issued for issues unrelated to the quality of the service, such as changes in preferences or circumstances beyond our control.

4. How to Submit a Claim

To submit a claim for rework or a refund:

  1. Contact us via email at [email protected] or phone at 800-806-1571 within 48 hours of service completion.
  2. Provide your name, service address, and a description of the issue.
  3. Allow us to schedule a rework appointment before processing a refund.

5. Exceptions

  • This policy applies only to services performed by Steam Green Carpet Cleaning.
  • Any third-party services or damage unrelated to our work will not be covered.

6. Commitment to Improvement

We value your feedback and use it to continuously improve our services. Please don’t hesitate to let us know how we can serve you better.

Thank you for choosing Steam Green Carpet Cleaning. Your satisfaction is our top priority!

If you have questions about this policy, please contact us at [email protected] or 800-806-1571.